Rolldorado is an independent information site, so your account remains with the operator. We cannot open an account session, reset a password or lift a restriction; only the operator can restore, unblock or verify access.
Reaching your Rolldorado account
Use the operator’s own website rather than a sign-in link sent through an unexpected email or message.
- Open the operator’s website by typing its address yourself or using a bookmark you created earlier.
- Select the operator’s sign-in control.
- Enter the credentials created when you registered.
- Continue to your account only after the operator accepts the details.
If you do not yet have an account, registration must also be completed with the operator. Never send registration details or account documents to this information site.
Getting in from your phone
Open the operator’s website in your mobile browser and use the same account credentials as on a desktop. The mobile route does not create a separate Rolldorado account or alter your verification status.
Use a private browser window if the device is shared. Sign out when you finish, particularly if the browser saves the page for another person. We do not collect credentials from this site.
When the sign-in is refused
Check the type of failure before trying again. The appropriate response depends on whether the issue is your credentials, an active restriction or an incomplete account check.
- Wrong details: check the email address and password used during registration, then enter them again on the operator’s own site.
- Unverified account: send the requested identity documents directly to the operator rather than through this portal.
- Verification deadline missed: contact the operator because requested documents must be supplied within 15 days of the request.
- Self-exclusion in force: contact the operator if you need help; do not attempt to reopen access during the exclusion period.
- Session problem: close the browser tab, open the operator’s website again and restart the sign-in process.
Resetting a forgotten password
Password recovery runs through the operator. Use its password-reset route to request a reset message for the email address supplied during registration, then follow the instructions received through that operator channel.
If you no longer control that email address, contact the operator for account assistance. This portal cannot verify ownership, choose a replacement address or restore access.
Deliberate account holds
Some restrictions are part of the account process rather than a failed password attempt. Verification and self-exclusion have firm consequences that must be handled through the operator.
| Cause | Effect on access |
|---|---|
| Identity check requested | Access may need verification at a deposit, first withdrawal or another operator-selected time. |
| Documents not supplied within 15 days | The operator may confiscate winnings and terminate the account relationship. |
| Temporary self-exclusion | Access remains excluded for the selected period, which can range from three months to five years. |
| Indefinite self-exclusion | The account remains excluded until the exclusion is changed through the appropriate support route. |
Choosing the right door for help
Account access belongs with the operator. Before opening a support request, have the registration email address, the approximate time the issue began and the exact message shown on screen ready.
We can answer questions about the information published on this site through [email protected]. We cannot inspect an account, reset credentials, process documents or change a restriction. Account holders must approach the operator’s support service through the operator’s own website.
Keeping your sign-in secure
Enter credentials only on the operator’s address reached directly from your browser or bookmark. Do not follow a login link in an unsolicited email, and never send your password to anyone.
Use a password that is not shared with another service. Our verification process may request a passport, identity card, utility bill, deposit card or selfie, but those documents go only to the operator.
Playing with controls in place
Gambling should remain entertainment rather than a task to recover money. Rolldorado provides loss limits and self-exclusion settings, while the GamStop scheme provides national self-exclusion across participating sites.
If gambling is affecting your time, spending or wellbeing, contact BeGambleAware or call the National Gambling Helpline on 0808 8020 133. Free and confidential support is also available through GamCare.
Access to this site is restricted to persons aged 18 and over (18+). Please gamble responsibly. Free, confidential support is available at BeGambleAware.org.