Rolldorado accepts deposits by credit card and cryptocurrency, with withdrawals routed back via the original payment method. Knowing the fees and the operator's stated processing window before you deposit means no surprises when you come to withdraw. This page sets out the methods, the limits, the charges, and what you will need to have ready when you request a payout.
Fees, limits and what you'll actually be charged
The minimum withdrawal at Rolldorado is €50, though the precise floor for your account can be higher depending on your country of residence and chosen method. Wins above €10,000 are not paid in one transfer: the operator divides them into monthly instalments of up to €10,000 each until the full amount clears.
A bank transfer withdrawal may attract intermediary bank charges of up to the equivalent of €16. No fee applies to card withdrawals under normal circumstances.
Cryptocurrency carries its own cost structure. If funds are sent to the wrong network address, Rolldorado will only attempt recovery when the amount exceeds €5,000, and that attempt carries a flat fee of 0.1 BTC with no guarantee of success. For amounts below that threshold, recovery is not attempted.
Accounts that go without any activity for 12 consecutive months become dormant. From that point, an administrative fee of €10 per month (or the equivalent in the account currency) is deducted for as long as the balance remains positive.
| Charge | Amount | Condition |
|---|---|---|
| Bank transfer intermediary fee | Up to €16 equivalent | Per withdrawal via bank transfer |
| Crypto recovery fee | 0.1 BTC | Only attempted if amount exceeds €5,000; no guarantee |
| Dormant account fee | €10 / month | After 12 consecutive months of inactivity |
| Large win instalment cap | €10,000 / month | Applies to wins exceeding €10,000 |
Deposit options at Rolldorado
Rolldorado takes deposits by credit card and by a range of cryptocurrencies. The minimum deposit amount varies by country; the exact floor for your location appears on the deposit page before you confirm. The maximum deposit is determined by the payment method you select.
For cryptocurrency deposits, any amount below the minimum displayed on the deposit page cannot be processed and cannot be returned. Check the figure shown at the cashier before sending funds, particularly when using a blockchain network where transactions are irreversible.
Twelve currencies are supported across the platform, among them EUR, BRL, CAD and NOK, alongside Bitcoin and other cryptocurrencies. The internal operating currency is Euro.
Cashing out: the withdrawal route and how it works
Rolldorado routes all withdrawals back to the method used for the original deposit. You cannot withdraw to a different card, wallet or account than the one that funded your balance.
Card withdrawals process via Original Credit Transfer from Visa and Payment Transfer from Mastercard. Players who deposited in CAD have a specific set of withdrawal options: EcoPayz, Interac, Instadebit and iDebit, provided the first deposit was made through one of those methods.
How to request a withdrawal
- Log in to your account and open the cashier section.
- Select the withdrawal tab and choose your method — it must match the method you deposited with.
- Enter the amount you want to withdraw, observing the minimum (€50 or the higher amount applicable to your account) and any daily, weekly or monthly limit attached to your loyalty rank.
- If this is your first withdrawal, complete identity verification before the request can proceed — see the section below.
- Confirm the request and retain any reference number shown on screen.
Withdrawal limits and how they change
The daily, weekly and monthly maximums depend on the payment method and increase with your Loyalty Rank. Bronze, Silver, Gold and Platinum tiers each carry progressively higher ceilings, which means a higher rank translates directly into larger payouts per period. If you are regularly withdrawing amounts close to your current cap, advancing in the loyalty programme is the practical way to raise it.
Processing times: the operator's stated window
Rolldorado's stated processing window is up to 72 hours from the moment a withdrawal is approved. This is the operator's own figure, not a guarantee: the actual time to your account depends on the processing time at Rolldorado, the payment route, and any delays at your bank or card issuer.
Several factors can extend the wait beyond the standard window. Verification that has not yet been completed will hold the request until documents are reviewed and approved. Requests submitted over a weekend or on a public holiday may not begin processing until the next business day. Loyalty Rank also plays a role: higher-tier players hold priority position in the withdrawal queue.
Refund requests, where applicable, follow a separate timetable: up to 7 business days for a decision, then a further 48 hours to finalise. Supporting documents required for a refund include a government-issued ID, a bank statement, and proof of address dated within the last 90 days.
The documents you will be asked for
Rolldorado may require identity verification at the point of your first withdrawal, during deposits at any stage, or at any time based on internal risk assessment. The process follows standard KYC (know your customer) requirements and is a legal obligation for licensed operators.
What to prepare
You may be asked to provide copies of a passport or national identity card, utility bills, and the debit or credit card used to deposit. A selfie alongside a piece of photo ID may also be requested. In some cases, Rolldorado reserves the right to conduct a phone call to the number registered on your account as part of the process.
Document language requirements
Documents must be legible in the Latin or Cyrillic alphabet. If your documents are in a different script, Rolldorado may require live video verification — a Skype or Zoom session where you present your documents on camera. This is not a standard requirement but is applied where the submitted documents cannot be read in the accepted scripts.
The 15-day deadline
Once Rolldorado requests verification documents, you have 15 days to supply them. Failing to do so within that window can result in the forfeiture of winnings and termination of the account relationship. If a request arrives, respond promptly — the deadline is fixed and the consequences are significant.
Players who choose to close their account may face a final KYC check before funds are released, which can include source-of-funds confirmation and a Skype or Zoom interview.
When a payout is late or refused
The most common reasons a withdrawal is held are an incomplete verification (documents not yet submitted or still under review), an active wagering requirement on a bonus balance, or a withdrawal amount that exceeds the limit currently attached to your account tier.
Before contacting support, note the transaction date, the amount requested, the method selected, and any reference number displayed on screen. With those details to hand, the support team at [email protected] is the only party that can investigate and act on a specific payout. A general enquiry without a reference gives them less to work with and lengthens the process.
If a payout is refused because of an active bonus, the balance will need to meet the wagering requirement in full before a withdrawal can be requested. Slots count 100% towards wagering; live roulette and blackjack count 10%; table games and live games do not count at all. Checking which games contribute to your specific bonus requirement before you play will avoid the frustration of discovering this after the fact.
Gambling should be entertainment, not a financial strategy. If your deposits or withdrawals are starting to feel stressful, support is available free of charge. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24/7). You can also reach BeGambleAware, GamStop (free national self-exclusion) and Gordon Moody for residential and online treatment. 18+ only.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.