Whether you have a question about our content or need help with your account, this page explains how to reach the right team. Rolldorado operates both an editorial desk and player support channels, and knowing which inbox handles what saves you time.
Before you write to us
Our editorial team at [email protected] answers questions about the content on this site — corrections, clarifications, and anything you have read here that needs explaining. We aim to reply within 48 hours.
We do not handle account registrations, deposits, withdrawals, bonus claims, or technical problems with the platform. Those go to the operator's own support channels, covered in the next section.
Questions about your account
For anything tied to your player account — a deposit that has not arrived, a withdrawal you are waiting for, a bonus that has not credited, verification documents, or a technical issue logging in — you need the operator's support team. They have access to your account records and transaction history, which we do not.
What to have ready when you write in makes the first reply useful rather than a request for more detail. Note down the email address registered to your account, the approximate time the problem occurred, and any reference number or error message shown on screen. If the question concerns a payment, include the method you used and the amount.
The operator's support email is listed in your account dashboard. Response times depend on the channel and the time of day — email inquiries are typically answered within 24 hours. VIP players at Gold 2 and above have access to a dedicated support line available around the clock.
What happens next
Editorial inquiries sent to our inbox are reviewed by a member of the content team. Straightforward questions — a figure that needs updating, a term that was unclear — are usually answered the same day. Requests that need research or involve multiple pages may take the full 48 hours.
Account-related messages sent to us by mistake are not forwarded. We recommend copying your original message and sending it directly to the operator's support address to avoid delay.
Complaints and escalation
If an issue with the operator remains unresolved after contacting their support team, and you believe the handling was unfair, the next step is the licence holder. Rolldorado operates under licence OGL/2024/1126/0521, issued by the Curaçao Gaming Authority. Licensing bodies handle disputes that cannot be settled directly with the operator, though the process and timescales vary by jurisdiction.
Document your correspondence with the operator before escalating — dates, the substance of each exchange, and any reference numbers given. That record strengthens a formal complaint.
Responsible gambling support
This site is for players aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential help is available in the UK from GamCare at gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133, which is free and operates around the clock. BeGambleAware at begambleaware.org also provides support, and GamStop at gamstop.co.uk offers free self-exclusion across all UK-licensed sites.
Access to this site is restricted to persons aged 18 and over (18+). If gambling ever stops feeling like a choice, support is free and confidential at BeGambleAware.org.